Two hours to change two tires when I brought in the wheels. It literally takes 5 mins to mount and balance a tire. You could of had a satisfied customer. Instead you get a bad review and complaint to management and Corperate.
Having been in this store multiple times I cannot possibly give it more than 2 stars. The service department is downright rude. I find diagnostic pricing too expensive. One time I had a service done and my car sat was stained. The mechanic acted all out of sorts because I demanded he clean it. A manager did it for me. On the plus side, they do have the best selection of accessories and cleaners in town.
Great people who went out of their way to help me. 10/10 would recommend.
Busy busy. Be patient especially on the first of the month. I did a walk in for an oil change at 2 pm. I was done at 5. But the service was good. Michael was helpful and informative. I took his recommendation for fuel treatment and tire rotation. Great store layout and plenty of parking. A big plus is that baby changing station in the mens room. Plenty of parking. Thanks for the discount.
Had an emergency blew two tires on our RV on a road trip had to disconnect and leave the RV on the side of I40 because they said "come in we will take care of you quick"
Very bad experience. Had two tires replaced after a flat, and they rotated the wheels, placing my uni-directional tires on in the wrong direction. Took my car to Toyota for a vibration a month after replacing the two tires and a big chunk of my tire was missing and the tread was worn completely off on my 1 year old tires that was placed incorrectly on my car by pep boys. Took it back to pep boys and the service manager Alec did nothing but give excuses, saying it was a manufacturer defect when Toyota said it most likely is from the wrong rotation. Never even got an apology. I know it's not his fault but never once said, "I'm sorry this happened to you." He said the tread was already low. If the tread was already low, why wasn't this brought to my attention at the time?? I checked the tread on my tires after my service, and it was not even close to the tread now, which is non-existent. Couldn't answer either for the oversight or incompetence of the mechanic who rotated the tires incorrectly or for the service. Said that since it had been a month since the rotation there was nothing he could do. Once I took a closer look at my receipt from my original purchase, it said I had declined an alignment as well. Never once did their employees ask me if I wanted an alignment. If they offered, I would've said yes to the $90 charge. Once I brought that up, nothing but excuses again. Absolutely infuriating experience with pep boys and I'm sorry I brought my car there for service.
Pep Boys Auto Parts Service is a US Car Repair based in Gallup, New Mexico. Pep Boys Auto Parts Service is located at 702 North Highway 491, Gallup, NM 87301, USA.
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