I called this Firestone when my car broke down while driving cross country. I very specifically explained my situation and the symptoms (I knew that the either the clutch went out or that the throw out bearing seized). I also asked if they could diagnose my car on a Sunday. I was told that they could help me so I spent $500 to have my car towed there from AZ.
This place actually ended up costing me several hundred extra dollars in tows and TONS of extra time. They really need to educate their front desk staff in what services they are able to provide, cars (in general), their mechanics' schedules, and customer service.
On Sunday morning Firestone told me they were unable to help me because 1) they don't work on transmissions, clutches, etc. and 2) the mechanic that might be qualified to even diagnose it wasn't in on Sundays (and they had no idea when he might be in next).
The people here are great, friendly and helpful and they really talk with you to make sure you get great service and the best prices for maintenance of your vehicle!
The lady in the front isn't so customer friendly. They didn't secure brake lines on the new struts. Tore my cvc shaft rubber boots and refused to replace it. They don't follow producers and do "pre-inspections" before work is started. No skilled hands here as their sign up front states.
Hey Firestone, Thanks for absolutely NOTHING!
High Mileage oil is for vehicles with over 75k miles... knowledgeable?
They were great! Our 2003 Civic broke down going cross country and they helped us diagnose the problem and give all the best options for repair. Also the only place in town that had a mechanic in on Sunday!
BEWARE: Told my wife she needed High Mileage oil, for her 2016 Jeep Latitude, because she "drives a lot"... lol!
They also couldn't give me any referrals to mechanics in town who could help me. Whaaaat?!!
Firestone Complete Auto Care is a US Car Repair based in Gallup, New Mexico. Firestone Complete Auto Care is located at 400 W Coal Ave, Gallup, NM 87301, USA.
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